Refund policy

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30-Day Money-Back Guarantee

We want you to be happy with your purchase. If you are not satisfied, you may request a refund within 30 days of the delivery date.

How to Request a Refund

Contact us at softhorizongoods@gmail.com within 30 days of delivery with your order number and the reason for your return. We will send you instructions for returning the item.

Condition of Returned Items

Items should be returned in the condition you received them - unused and with any original packaging, where possible. If the item is damaged, defective, or not what you ordered, let us know and we will make it right at no cost to you.

Return Shipping

Unless the item is defective, incorrect, or damaged on arrival, the cost of return shipping is the customer's responsibility.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days.

Exchanges

If you would prefer an exchange instead of a refund (for example, a different size or color), let us know when you contact us and we will do our best to accommodate it, subject to availability.