Shipping policy

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Processing Time

Orders are processed within 1-2 business days of purchase. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods and Delivery Estimates

We currently ship to addresses within the United States. At checkout you can choose from:

• Standard Shipping - our default option. Estimated delivery is 7-14 business days from the date your order ships. Because items ship internationally, delivery times can vary with customs processing and carrier volume.
• Express Shipping - a faster carrier service for customers who want to reduce transit time. Exact delivery dates are provided by the carrier once your order ships and are not guaranteed.

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order ships, you will receive an email with a tracking number so you can follow your package's progress.

Delays

Occasionally shipments are delayed due to customs, weather, or carrier issues outside of our control. If your order is significantly delayed beyond the estimated window, please contact us at softhorizongoods@gmail.com and we will look into it for you.

Questions

If you have any questions about your shipment, contact us at softhorizongoods@gmail.com.