Frequently asked questions
Answers about fit, wear, shipping, and returns.
Will I still be able to hold and care for my baby while wearing it?
Yes — it wraps the base of the thumb without locking your fingers or your whole hand, so grip and dexterity stay intact for feeding, snaps, and diaper changes.
How is this different from a rigid wrist brace?
A rigid brace locks the whole hand flat, which makes everyday baby-care tasks harder. This wrap targets just the joint at the base of the thumb and leaves your fingers free.
How is this different from a regular compression glove?
A general compression glove squeezes the whole hand evenly, but often does little for the specific joint at the base of the thumb. This wrap is positioned to hold that one joint steady.
Which hand do I wear it on, and do I need two?
It's one-size and works on either hand. It's sold as a single wrap or as a left-and-right pair, depending on your needs.
Is this a substitute for seeing a doctor or hand therapist?
No. This is a supportive wrap, not a medical device or a diagnosis. If your pain is severe, worsening, or not improving, please see a healthcare provider.
What if it doesn't work for me?
You are covered by our 30-day money-back guarantee — email us at softhorizongoods@gmail.com within 30 days of delivery and we will make it right.
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping takes 7-14 business days; Express shipping is faster (exact date set by the carrier once it ships). See our Shipping Policy for full details.